IP Surveillance Setting 
DVRs Setting 
FAQ 


   
 
FAQ l Support
 

Ex-factory ID and Password
I Forgot ID and Password
I Forgot the name of Domain
I Forgot my user account of DDNS homepage(www.ipdvrfree.com)
When running Test after setting up DDNS in DDVR, an error message comes up
When running DVR program, an error message comes up and the program stops
No moving picture on the screen
Moving picture stops when being played back
E-mail function fails
Audio fails
I set up Recording but recording function fails
There is a delay when receiving a picture from a remote computer
Audio fails in two-way communication system
DVR to be connected to Client is not registered
DVR is not connected to Client
When doing a remote searching after connecting DVR to Client program, a picture doesn’t show on the
After connecting DVR to Client program, a picture doesn’t turn up
After connecting DVR to Client and selecting a picture, a picture doesn’t show up but a message “R
An event(motion or sensor) happens in eMAP client, but it doesn’t come overe
I want to use other programs than DVR
A driver is not installed
A driver and a program are installed in Windows98, but the program doesn’t work
There is a picture on DVR screen, but it’s not a recorded picture
IE(Internet Explorer) is connected to DVR, but LOG-IN window doesn’t appear
IE(Internet Explorer) is connected to DVR and LOG-IN window comes up but no picture
IE(Internet Explorere) is connected to DVR and picture window comes up but no pictureIE(internet exp
I can not back up data in CD